Step 1 : Get A Quote
Like all good things in life, it starts with a conversation. A quick consultation is free and we will establish goals, timeline, and a proposed budget. All projects are quoted in a timeframe of hours, based on a pre-purchased hourly rate. The most important part of this call will be to confirm that we both have a good perspective on the project and we agree on some expectations for timeline and goals. This call is usually less than 30 minutes, but if you are a new client we may review some basic elements of your project to make sure you haven’t overlooked something important leading to this project. Things like domain ownership, propper hosting arrangements and authority and control over your domain records are things we will likely discuss.
Next →Step 2 : Purchase The Hours
Pre-paid hours are a great way to save money and it allows me to spend the majority of my time helping customers and not chasing down billing. Pre-paid hours are discounted and available starting at a 3 hour purchase. Pre-paid hours are non-refundable, although you may reserve them for other projects or labor services. The hours remain on file for one year from purchase at which point they expire. I have yet to ever have a client have hours expire. If you received a quote for a project, those hours are designated for that project until completion. If you purchase hours for continued support, the hours are tracked in 15 minute increments with reports given upon request. It is important to note that no work can be scheduled until the hours have been purchased and projects are prioritized by when the hours were purchased. So if your timeline is essential, be sure not to wait until the last minute to purchase the hours as there might be more work ahead of you at that time that could shift your timeline.
← Previous Next →Step 3 : Schedule Benchmarks
Depending on the size and scope of your project, we will set a goal and expected delivery. We may need to have more meetings to specify details of work and there may be assets that I require from you to complete the work. If I don’t have the assets, I will likely pause work on your project when we get to that point. This is to avoid wasting your billable time working on elements that have not yet been fully defined. I don’t recommend building out a project full of placeholder copy. It’s more effective to build out the project with the approved copy, or at least as close to that as possible. Websites are never “completed”, they are always growing and evolving, so our benchmarks will focus on phased development with a focus on forward progress but avoiding the pitfalls of a project that can’t get off the ground.
← Previous Next →Step 4 : Review & Training
When we approach completion of a project we will review and confirm execution of any final changes and if needed, coordinate a launch. We may do training before or after the launch if training is required. I encourage clients to have full control over their communications, website, and asset content. So any final art, graphics, or project assets are always available upon request. At the end of a project, if any time remains on file from the budget, it will remain available for up to one year from date of purchase.
← Previous Contact Me TodayReady To Purchase Time?
If you already have a budget, you can click the button below to purchase the number of hours needed for your project.
Still Have Quetsions?
Great customer service starts with clear expectations. I always want to make sure we start off on the same page and ready to move forward with confidence and clarity. Contact me to schedule a preliminary consultation.